Refund policy

Returns & Exchanges

Each piece in this shop is one-of-a-kind. Please read the full description and view all photos carefully before purchasing, as these form part of what you are buying. Because of this, and in accordance with Australian Consumer Law, refunds or exchanges will not be offered for change of mind, incorrect choice, or if the item doesn't suit your space once it arrives.

If an item arrives damaged, faulty or significantly different from its description, please contact us within 48 hours of delivery with photos. Proof of purchase is required. We will sort out a refund or an alternative replacement in line with Australian Consumer Law. 

Damaged or Lost Items

If your item arrives broken or is lost in transit, contact us within 48 hours of delivery with photos of the item, the packaging and the box. Proof of purchase is required. We will organise a full refund or replacement - no need to return a damaged piece.

We reserve the right not to offer a credit note or refund where the fault or damage is a result of misuse or lack of care.

Return shipping costs are your responsibility. Registered post with a tracking number is recommended. We are not responsible for items damaged or lost in the shipping process and a refund will not be paid on returned goods not received by us.