In the unlikely event of a faulty product or damaged item on delivery or if you have any queries in relation to your purchase, please email your query to at firstname.lastname@example.org and we will work together to ensure a suitable outcome in accordance with applicable Australian Consumer Protection laws and regulations.
Refunds or exchanges will not be offered for change of mind.
Items must be returned for inspection in original condition, unused and unwashed with all original labels and packaging attached and in tact. The item must not have been altered in any way. Please provide proof of purchase.
We reserve the right not to offer a credit note, refund or repair where the fault or damage is a result of misuse or lack of care.
Return shipping costs are your responsibility. Registered post with a tracking number is recommended. We are not responsible for items damaged or lost in the shipping process and a refund will not be paid on returned goods not received by us.
Please note that while every care is taken to accurately represent colours of products shown, variations may occur due to differences in screen/monitor settings on your device.